Put your approved knowledge in the hands of every technician. Find the answer. Identify the part. Keep the work moving.
Your machines. Your sources. Your service network.
Give technicians a clear path forward, with the machine context carried from technical support into parts identification.
Find machine specific answers in the manuals, courses, bulletins, and expert knowledge your organization approves.
Find the catalog part for the machine in front of you, then send a structured request to the people who quote and order it.
Follow a sample job from machine identification to expert support. Select a step to explore the experience.
Connect what technicians ask in the field with what they need to learn. Bring support, approved knowledge, and verified skills into one loop.
Designed for technical work where the equipment, the document, and the person asking all matter.
Answers draw on your approved manuals, training, bulletins, and published expert replies. Technicians can open the referenced section and confirm the source.
The product specification calls for technical values to be displayed in their original units, with citations. Safety critical sections are presented in full with a read acknowledgment.
When approved content does not cover a question, the workflow offers expert support. Machine details, the conversation, sources, and photos travel with the escalation.
OEMs determine which connected dealers can access Parts Copilot and which product lines they can see. Parts identification hands off to existing quoting and ordering teams.
Make approved technical knowledge easier to find at the machine.
Give the parts desk the machine, part, quantity, and source in one request.
See the topics that need better content, expert input, or targeted refreshers.
Explore what connected support could look like for your service network.
